Please include original questions with answers … no special format… 130 word min 150 max per question…

1. Chick fil-A is always a great example for great customer service. Employees are receiving a lot of customer service training. The owner of the ones in my town has even given a customer service presentation at my college for faculty and staff. I will post a link below

https://www.sas.com/en_us/insights/articles/marketing/a-lesson-in-customer-service-from-chick-fil-a.html

Class, please feel free to comment.

Reference

SAS (n.d.).  A lesson in customer service from Chick-fil-A President Dan Cathy.

Retrieved from https://www.sas.com/en_us/insights/articles/marketing/a-lesson-in-customer-service-from-chick-fil-a.html

2. how ethical are today’s employees?  I am asking this since there are always discussions how employees have changed regarding their work ethic, being loyal to their employers, and the whole attitude of ethics.

Ethical and hard working employees are creating a great work environment and culture, Obviously, it is very important how ethical top management is/appears in order for all other employees to be ethical – leading by example!

Class, what are your thoughts?

3. Who are some of the parties that will receive the communications of changes to a strategic plan

In this assignment, students will pull together the change proposal project components they have been working on throughout the course to create a proposal inclusive of sections for each content focus area in the course. At the conclusion of this project, the student will be able to apply evidence-based research steps and processes required as the foundation to address a clinically oriented problem or issue in future practice.

Students will develop a 1,250-1,500-word paper that includes the following information as it applies to the problem, issue, suggestion, initiative, or educational need profiled in the capstone change proposal:

1. Background

2. Problem statement

3. Purpose of the change proposal

4. PICOT

5. Literature search strategy employed

6. Evaluation of the literature

7. Applicable change or nursing theory utilized

8. Proposed implementation plan with outcome measures

9. Identification of potential barriers to plan implementation, and a discussion of how these could be overcome

10. Appendix section, if tables, graphs, surveys, educational materials, etc. are created

Review the feedback from your instructor on the Topic 3 assignment, PICOT Statement Paper, and Topic 6 assignment, Literature Review. Use the feedback to make appropriate revisions to the portfolio components before submitting.

solid academic writing is expected, and in-text citations and references should be presented using APA documentation guidelines, you are required to retrieve and assess a minimum of 8 peer-reviewed articles. an abstract is not required, CITE WEBSITE SOURCE.

In this assignment, students will pull together the change proposal project components they have been working on throughout the course to create a proposal inclusive of sections for each content focus area in the course. At the conclusion of this project, the student will be able to apply evidence-based research steps and processes required as the foundation to address a clinically oriented problem or issue in future practice.

Students will develop a 1,250-1,500-word paper that includes the following information as it applies to the problem, issue, suggestion, initiative, or educational need profiled in the capstone change proposal:

1. Background

2. Problem statement

3. Purpose of the change proposal

4. PICOT

5. Literature search strategy employed

6. Evaluation of the literature

7. Applicable change or nursing theory utilized

8. Proposed implementation plan with outcome measures

9. Identification of potential barriers to plan implementation, and a discussion of how these could be overcome

10. Appendix section, if tables, graphs, surveys, educational materials, etc. are created

Review the feedback from your instructor on the Topic 3 assignment, PICOT Statement Paper, and Topic 6 assignment, Literature Review. Use the feedback to make appropriate revisions to the portfolio components before submitting.

solid academic writing is expected, and in-text citations and references should be presented using APA documentation guidelines, you are required to retrieve and assess a minimum of 8 peer-reviewed articles. an abstract is not required, CITE WEBSITE SOURCE.

Search the Internet for IT governance planning from below three chanpters. Select a specific governance plan that exists at a company or a plan framework from an organization. Write a 2-page paper on three or four of the most important suggestions from the plan you select.

You must provide a reference to the site where you found the governance plan, in APA format.

Chapter Links:

Chapter 4- https://thelearninghouse.adobeconnect.com/_a987494303/p8er7i7okts/

Chanpter 5- https://thelearninghouse.adobeconnect.com/_a987494303/p75dt4amt4n/

Chanpter 6-https://thelearninghouse.adobeconnect.com/_a987494303/p2kjz2jbljb/

DQ5 ch4 9.27

Re: Drug-Free Workplace

class, marijuana is not legal in any state based on the federal  laws.  About 29 states have allowed medical marijuana be under federal  law that is still illegal.  There are only a very few states that allow  recreational marijuana and again that is still against federal law.  In  WY it is illegal to have recreational marijuana and folks coming from CO  end up with a citation from our local police for having the material  even though it is legal in CO.

DQ6 ch14 priv. ken 8.51

class, the Fourth Amendment doesn’t apply to private business.  It  applies to the government specifically.  A company can have a policy  that if you bring something on site, then you are giving your consent to  examine it.  Folks, remember that the company doesn’t have th same  requirements under the Constitution that the government does.  A company  can do random searches if that is in their policy and the policy has  been made known to the employees.  Now with that in mind, if the company  just invades your privacy without any basis, you might have a claim but  you need to make sure that you have not already consented to that  intrusion.

Dq7 ch14 reply ken 9.02

class, the employee should have disclosed that he/she is on prescribed  medication and that is not something that would be a disqualifier  however, if the drug is something that the employee should not be taking  while at work, then you have another problem as the employee may be  endangering other employees. You also need to remember that unless the  person is determined to have a disability due to the alcohol, he/she can  be dismissed without further question especially if they show up for  work intoxicated.

DQ8 ch4 ken 9.20

class, I agree that the Drug Free Workplace is a misnomer but I don’t  thing that most folks look at like you are suggesting.  As to the  difference between a user and abuser, that might just be the individuals  themselves using the nomenclature. I suspect that it means the same  thing to them as if you are using at work, you have abused the system  whether it is a first time or not. If the company is an illegal drug  free place of work or a prescribed drug free employment, it isn’t much  different as if an employee shows up for work being inhibited by even a  prescription drug, it is a potential safety problem.

solve the problem below, calculate the ratios, interpret the results against the industry average, and fill in the table on the worksheet. Then, provide an analysis of how those results can be used by the business to improve its performance. Turn in your completed work to the Submissions Area through the end of the day.

Balance Sheet as of December 31, 2010    Gary and Company    Cash     $45       Accounts payables     $45    Receivables       66       Notes payables    45    Inventory   159       Other current liabilities    21    Marketable securities   33       Total current liabilities    $111     Total current assets     $303                 Net fixed assets     147       Long Term Liabilities        Total Assets      $450        Long-term debt     24            Total Liabilities     $135                              Owners Equity                Common stock   $114            Retained earnings   201            Total stockholders’ equity   315                Total liabilities and equity   $450         Income Statement Year 2010             Net sales   $795    Cost of goods sold    660    Gross profit      135    Selling expenses     73.5    Depreciation   12    EBIT   49.5    Interest expense     4.5    EBT   45    Taxes (40%)     18    Net income    27       1. Calculate the following ratios AND interpret the result against the industry average:   Ratio   Your Answer   Industry Average   Your Interpretation (Good-Fair-Low-Poor)    Profit margin on sales       3%        Return on assets       9%        Receivable turnover       16X        Inventory turnover       10X        Fixed asset turnover       2X        Total asset turnover       3X        Current ratio       2X        Quick ratio       1.5X        Times interest earned       7X           2. Analysis:  Give your interpretation of what the ratios calculations show and how the business can use this information to improve its performance. Justify all answers.     Assignment 4 Grading Criteria   Maximum Points   Has correctly calculated the ratios.  40   Has correctly analyzed and interpreted the significance of the resulting ratios and suggested actions for improvement.  40   Wrote in a clear, concise, and organized manner; demonstrated ethical scholarship in accurate representation and attribution of sources; displayed accurate spelling, grammar, and punctuation  20   Total:  100

In this assignment, you will select a program, quality improvement initiative, or other project from your place of employment. Assume you are presenting this program to the board for approval of funding. Write an executive summary (850-1,000 words) to present to the board, from which they will make their decision to fund your program or project. The summary should include:

1. The purpose of the program or project.
2. The target population or audience.
3. The benefits of the program or project
4. The cost or budget justification.
5. The basis upon which the program or project will be evaluated.

An abstract is not required.

This assignment uses a rubric. Please review the rubric prior to beginning the assignment to become familiar with the expectations for successful completion.

Assignment 2: Inferential Statistics and Generalization

Assignment Introduction

When reporting the results of a quantitative study it is necessary to provide descriptive statistics in order to detail information about your independent and dependent variables as you did in your Unit 3 Assignment. You also need to provide appropriate inferential statistics to test the research hypothesis. Beyond using the correct statistical procedure the most important aspect of reporting the inferential statistics is the appropriate interpretation of those results. This Assignment is concerned with the appropriate inferential statistics based on specific hypotheses.

Assignment Directions

Open the Assignment 5 Excel Spreadsheet and save it to your computer using the following naming convention:

Last_name_Unit 5_Descriptive_Statistics.

Once you have saved the spreadsheet to your computer, test the following hypotheses using the appropriate inferential statistics. Be sure to include your interpretation of the results, including the test statistic and the p-value where provided.

1. Test the following research hypothesis using the Quizzes tab. “There is an increase in performance between the first quiz and the fifth quiz.”

2. Test the following research hypothesis using the GPA-IQ tab. “There is a positive correlation between a person’s measured IQ and their GPA at graduation.” Based on the regression equation predict the GPA for a person with a measured IQ of 120.

3. Test the following research hypothesis using the Total Points by Gender tab. “Females score higher on the examination that males.”

4. Test the following research hypothesis using the Total Points by Race tab. “There is no difference between the mean scores based on racial identification.”

5. Save your work often while completing the Assignment.

You will be submitting your Excel Spreadsheet so make sure that you have saved all your work to the spreadsheet before submitting the Assignment.

In this assignment, you will select a program, quality improvement initiative, or other project from your place of employment. Assume you are presenting this program to the board for approval of funding. Write an executive summary (850-1,000 words) to present to the board, from which they will make their decision to fund your program or project. The summary should include:

1. The purpose of the program or project.
2. The target population or audience.
3. The benefits of the program or project
4. The cost or budget justification.
5. The basis upon which the program or project will be evaluated.

An abstract is not required.

This assignment uses a rubric. Please review the rubric prior to beginning the assignment to become familiar with the expectations for successful completion.

Executive Summary 

Primary Task Response: Within the Discussion Board area, write 300  words that respond to the following questions with your thoughts, ideas, and comments.

You are the chief financial officer (CFO) for an organization and need to discuss with fellow C-suite executives that cost cutting is not the only answer to profitability. Prepare for the next manager’s meeting by responding to the following prompts:

Explain how a capital budget and a return on investment contribute to sustainable growth.

Clarify the role that risk analysis plays during capital investment decision making.

Provide 1 reference that discusses cost containment and patient care.