Handling a conflict situation requires tact and skill. In this course, you will learn effective ways to handle and resolve a conflict situation. Probably, the best way to bring a conflict situation under control is to understand the perspective of the other person. The other reason could be to establish a personality type that fits the person with whom you are dealing. Conflict resolution skill depends on personality, among other things, and you should try to understand your personality. In this assignment, you will assess the key aspects of your personality and evaluate them in the light of two personal conflict situations.

Find and take a free online personality assessment. Two have been suggested in the Webliography.

Describe two situations when things did not happen as you expected. For each situation, answer the following questions:

• Which of the two situations was easier to resolve and why?
• Which facets of your personality had an impact on your actions and therefore an impact on the outcome of each situation?
• What would you do differently next time?

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