Discuss Customer Integration and Satisfaction
Change. The initial post must include in text citations, 250 words, APA format and a reference list. Conclusion should have a question for other students to answer and ponder

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Riordan Manufacturing has decided to make a change to company’s customer management system. The company does not currently have any formal system for managing their customer information and has traditionally left this up to individual employees. This new system will require all employees to use one customer management system. Your team is now working to help Riordan implement this planned change. Your team must do the following in your role as consultants:

Resource: Riordan Manufacturing Virtual Organization

Review the intranet site for Riordan Manufacturing including Human Resources – Organizational Charts, Employee Files, etc., and Sales & Marketing – Marketing Information Systems.

Create a change management plan and communication plan of 1,050- to 1,400-words. Your plan should include the details from section I and section II outlined below.

Section I: Change Management Plan

• Identify the current formal and informal power structures in the organization. How might the power and political structure of the organization affect employee behavior?
• Identify the most appropriate and effective organizational structures for Riordan Manufacturing that will help them accomplish their planned changes.
• What are the potential effects of this selected structure on employee behavior?
• Identify characteristics of the company’s culture. What are the potential influences of the corporate culture on employee behavior?
• Identify the potential sources of resistance to change and develop strategies to manage resistance to change.
• Recommend a strategy to implement the changes over the next 12 months.
• Describe how you will evaluate the success or failure of the planned change.

Section II: Communication Plan

Create a Communication Plan for the proposed change covered in the Change Management Plan. In the Communication Plan, complete the following:

• Select the most appropriate channels to communicate the change to the employees, and explain why you selected these channels.
• Identify the potential barriers to effective communication and strategies for overcoming the barriers.

Develop a message for one of the selected communication channels. In the message, complete the following:

• Identify those areas affected by the change.
• Establish the need for the change.
• Create a sense of urgency around the change.
• Outline next steps in the change process

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Review Whole Foods Market, Inc’s 2010 Annual report, company information and investor information(see the link: Whole Foods Market, Inc. Investor Relations in the webilography) and write a 5-7 page paper following APA guidelines which addresses the following:

1. Summarize the company’s financial performance for 2010. Do you think they satisfied stockholder expectations? Why or why not?
2. Explain three business risks or threats that might threaten Whole Foods ability to accomplish their financial goals for the next 3 years. Use examples and references to support your response.
3. Describe three examples of control activities Whole Foods Market, Inc. could use to minimize these risks.
4. What is your overall impression of Whole Foods Market, Inc.’s annual report? Is it a financial accounting document or a managerial accounting document? Who is the target audience? Did the annual report present a positive or negative image of the company? Provide support for your responses.

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Evaluating a Survey

Click here to read the survey carefully and respond to the following:

• What are your impressions of the survey items and the level of understanding needed to administer the survey? Pretend you are the surveyor.
• What is your opinion of the survey in terms of understanding the questions, the types of questions, and the level of personal information shared? Pretend you are the respondent.
• What is the face validity of the survey?
• What would you change to improve the quality of data collected? Explain your reasons
• Below is the link for clickher to read survey carefully:
• reasonshttp://www.who.int/healthinfo/survey/instruments/en/

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Instructions:

In the online lectures in Module 3 and your textbook readings (“Training and Development”, Leadership”, and “Motivation, Job Satisfaction, and Job Involvement”) you learned about the importance of training your employees.  However, training is only effective when employees can retain the information and incorporate what they learn to improve their job performance.

You have just learned that your company is looking for ways to cut back expenses.  One of the cost cutting measures being considered is to terminate the training department, as the company considers this an expense and they do not believe training is contributing to the profitability of the company.  As the head of the training department it is your job to defend the value of the department.  You realize that well trained employees perform their jobs more efficiently and consequently can contribute to higher productivity and profits for the company. One way to show the value of training is to have tools that will allow a manager to track the performance of an employee both before and after they have received training.

1. 1. Report

      Write a report that will be shared with senior management on why training is a very important part of the company’s overall financial success.  Discuss the advantages of having well-trained employees.

1. Evaluation Tool

   Using what you have learned about transfer training and the evaluation of training programs create an evaluation tool which can be used to evaluate how effective any given employee training program is in terms of:

• • Increasing the level of transfer of knowledge (knowledge retention)
  • Monitoring the effectiveness of the skill performance in the job performance improvement
  • Include common attributes in your evaluation tool which could be applicable to most employees at the organization such as: employees showing concern for saving the company money or consistently turning in error free work.  Your training tool should contain a minimum of 10 evaluation criteria.

Your training evaluation tool must be included with your report defending the value of the training department.  You know that your report will be shared with senior level managers and eventually to the board of directors.  However, you are uncertain whether or not you will be allowed to present your work at a later time or in a different manner.  Therefore it is important that your report is well written and professional.

Report Details

The report should be 5-7 pages in length and include:

• Executive Summary highlighting all the factors in the scenario.
• Justification of the importance of retaining the training department in the company and explanation of how the training department is important to the overall success of the company.
• Training Evaluation Tool to evaluate knowledge retention and job performance improvement (10 criteria minimum).
• Explanation of how the evaluation tool will be implemented.
• Describe how the evaluation tool will help evaluate the level of transfer of knowledge and skill performance for current training programs as well as, monitor and improve planning for future training effectiveness.
• Summary and conclusion of tool’s effectiveness

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Research is typically experimental or non-experiment in design. It is important for the investigator to know the difference.

Give an example of a question you would attempt to answer using experimental design and one using non-experimental design. Design two research questions. Write one for an experimental design, and one for a non-experimental design. What makes each research design question different from the other? Review the criteria for each.

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In the last few weeks, we have been discussing the value of General Education skills such as Critical Thinking and Communication. Now that you have identified how these skills are an important feature of your education, we are going to look at the elements of Critical Thinking in an assignment from one of your prior classes.

Step One: Locate a Prior Assignment

Review your prior assignments and locate an assignment that you think demonstrates your Critical Thinking abilities. It would be preferable for you to choose an assignment from one of your major classes, but if you cannot locate an assignment from one of these courses, you can submit one from a General Education course. Consider an assignment such as a research paper when you compared and contrasted two subjects or an assignment where you analyzed a topic such as the different types of treatment available for an illness.

The key is to locate an assignment which shows how you demonstrate knowledge, apply understanding, and show analysis, judgment, and/or evaluation of a topic.

Step Two: Examine Your Assignment

To help you identify an assignment that demonstrates critical thinking, let’s start by taking a close look at critical thinking. What IS critical thinking? It’s a term used frequently in classrooms and assignments, but you may not be very clear on what makes for an effective demonstration of critical thinking.

In searching for elements of critical thinking in a prior assignment, consider the following:

• • How do you use data in your piece? Effective critical thinking means…
    • Identifying and applying useful data and information
    • Demonstrate logic to interpret data
    • Define and explain important terms and complicated concepts (this might be related to the data or sources you use)
    • Adapting knowledge (or data) to specific scenarios and issues

• • How else do you support your thesis? Effective critical thinking means…
    • Describing experiences and opinions
    • Developing examples to support thesis and claims
    • Articulating relationships

• How do you deal with opposing points of view? Effective critical thinking means…
  • Recognizing and discuss inferences and faulty logic
  • Developing a plan to generate and construct a solution to a problem
  • Combining multiple viewpoints and strategies in problem solving
  • Identify and address opposing points of view
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Do you believe in equal rights for men and women?

Write a research paper about the topic above. It should be 5-6 pages sources  

including my postion which is should be equal rights between men and women.

I have attached file and follow the instruction

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ORIGINAL WORK ONLY / NOT PREVIOUSLY PURCHASED

Respond to the following in 250 words: (A reference would be a plus) 

1. Describe how what was learned in this mass merchandising industry could be applied to the logistics challenges in some other industry.
2. Would the logistics criteria for decision making be the same as for mass merchandising? Why or why not?
3. Would the logistics metrics be the same as for the mass merchandising industry? Why or why not?

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