What prevents health care from having the same customer satisfaction as Amazon?

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Write a 260- to 350-word response to the following questions:

  • What prevents health care from having the same customer satisfaction as Amazon?
  • What prevents health care employees from having the same satisfaction as Google employees?
  • What are the leadership skills or attributes necessary to accomplish that objective?

Cite at least 1 peer-reviewed, scholarly, or similar references.

Format your citations according to APA guidelines.

 

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